Sharon’s book on reducing conflict is available on Amazon.com. One of her most popular seminars, on how to deal with difficult people, is a chapter in the book: swimming with different fish. Many other of her seminar topics are covered, including how to gain a hearing, ideas for managing stress, and how to untangle yourself from a difficult conflict. One unique chapter is for managers — how to diagnose and intervene to stop conflict in a work group. This more than anything else, will increase productivity : reduce conflict! Go to Amazon and buy it today.