Did you know 35 percent of managers would rather skydive for the first time than address a problem with their team at work? That’s according to the Centre for Effective Dispute Resolution. Effective leaders must know how to conduct difficult conversations with employees. Because of the common perception that conflict at work is bad, it’s […]

via 9 Things I Learned from My First Difficult Conversation — Blanchard LeaderChat
Call Sharon in to train your employees in conflict reduction. Do this BEFORE conflict torpedoes productivity. Check out her book, Swim with the Dolphins, Not with the Shark, on www.amazon.com