My new seminar, called Destiny Discovery is aimed at helping juniors and seniors (in private schools or clubs) find their vocation. One day experience, rooted in science and faith.
For corporations, specializing in conflict rection and customer service. Teacher training for private schools. Now, some online!
Coaching for managers, small business owners, and boards. 5 hours online for CDC Directors
Membership recruitment is of course a primary interest in all voluntary associations. Trade associations are no different. If you read books and go to seminars for trade associations and non-profits you would think that membership recruitment is conducted by tracking, that is, carefully recording statistics of visitor and new member activity. This is a bit…
Giving Teeth to the Lion. Dan Rockwall, the Leadership Freak often gives thought provoking posts. His list here is a good one for the functioning of a team. However, is this the list you would want to see as a customer? a citizen? Is honesty included in transparency? Is doing right? Caring for the wider…
Customer service SHOULD be everyone’s business. Few think it is any business of theirs. Therefore — the company who has people to understand, will inevitably rise to the top. Example: check Jetblu’s recent stock price. Get it?
Often wrong answers circulate in our culture, such as “good guys never win” and “no good deed goes unpunished.” These may seem true upon quick observation. Over time, however, the only small businesses that I have seen both prosper and last have been businesses that offered a genuine service or product with service that tended…
http://www.jamesaltucher.com/giveaways/win-free-books-from-james-altucher-for-a-year/?lucky=27397 This is a contest, going on today, to see who can win a bunch of free books. James Altucher is an iconoclastic economics writer — and occasional life advice giver. Fun, abundance mindset.
“The meaning of the word “character” changes. It is used less to describe traits like selflessness, generosity, self-sacrifice, and other quality that sometimes make worldly success less likely. It is instead used to describe traits like self-control, grit resilience, and tenacity, quality that make worldly success more likely. ” David Brooks, The Road to Character…
There is substance in this book – and depth. Yet the reading is delightful. Of course I knew David Brooks from NBR’s NewsHour pundit section. Of course I knew he also wrote. I now have a much greater appreciation of the work of this nuanced thinker. Today when mature men walk down my favored block…
Top Ten Tips 1. There is no such thing as multi-tasking, there is only attention switching. 2. Disrupting attention leads to lower productivity. 3. Worrying about performance leads to mess-ups. An athlete, for instance, knows that best performance comes from automatic, not thought-through action. 4. One may reduce the 10,00 hours dramatically by using attention…
It sure is frustrating when people who know little about the situation are directive and dismissive. This is what normally happens with “friends” “giving advice” on work/professional situations. Very often people need to talk out ideas and strategies, brainstorm options, sort possibilities, and bounce off ideas, and evaluate with someone else. I agree: that is…
I have a seminar on customer service : Nothing but Net. It uses the basketball analogy because we were so proud of the Lady Raiders. Everyone needs to consider how they treat customers. If it is not top of your priority list, then you probably have problems you didn’t realize. Customer service/relations is the biggest…
