Source: A Serving Heart Doesn’t Always Translate Into Serving Actions—3 Things to Watch For Good thought. Lots of times we talk instead of serve. That is true in many realms. In management, too, listening first, helps us find a way to be truly serviceable. Let me help you with coaching your employees to a higher level…
Source: Are You Focused on Customer Service or Customer Success? Your Mindset Makes All the Difference In early childhood, who is our customer? The child? Or the parent? What happens when goods conflict? What is your mindset?
Someone recently asked me if I liked my life in Lubbock (simple to the bone and very little screen time) or my life in Austin (overwhelmed by screen time and surprisingly hard to do face2face. I said Lubbock! But I like stuff. I want to do more! I am not the person to be giving…
The leaders of The Reformation changed and promoted the idea of vocation so much that it generally is now thought of as theirs. Originally, if one said one felt he or she had a “vocation,” this meant that one was called to religious life, that is, being a priest, monk, or nun. Luther and Calvin…
LISTENING is a huge skill. Clients need to listen to their consultants. If they could listen well enough, then consultants might not be needed. Obviously consultants need to listen wholisitically to clients. Bosses and employees need to listen to each other. All of us need to listen to our bodies/our hearts/ and God. Rushing around,…
My educator friends will enjoy this: let children play out of doors. My non-educator managers might muse on the value of allowing risk taking in business. It is the only way to learn. It’s the only way to have fun. You can’t focus on being sure there is never a mess, and get the best…
Source: Books the “Freaks” Recommend
Many of my clients, preschools and companies alike, are looking for a charity to which to donate at these holidays. Let me suggest a charity that Dennis Prager suggests: The Salvation Army. They serve the poorest and they do it on the smallest budget imaginable. Similar charities can not “hold a candle” to the frugality…
Source: 3 Powerful Ways to Solve Lousy Leadership
Are you giving the best gift of all: a model, permission to do right? The thing we most need is leadership in moral courage. Are you working well ? If not, you are failing to give permission to your people to work well. Do well by doing good. Source: Four Gifts We Can Give Each…